Customer Service Emails

So, my new Razr phone’s screen flickered and went blank. I emailed customer support.

Within minutes I got an email saying I’d be getting an email from them within 24 hours.

19 hours later Abbubakarr replied. I should, he said, perform a “master reset”. He helpfully included instructions.

I just sat down with my phone and the helpful email, and began to read:

“1. At main screen, press the Menu key.”

The following five steps all involve scrolling and selecting things on my non-working screen.

Oh how I yearn for the lost days of FAQ-bots answering my customer service emails.

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